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Delivery & FAQs

Delivery 

All books are delivered by dispatch courier. Customers also have the option to pick-up  titles in our office after ordering online.We also offer a flexible delivery medium of sending the books via any transport company for pick-up in any locations closer to our customers where courier delivery is elusive.   Books in stock in our Lagos warehouse are shipped within 24 hours. Titles not available in Lagos are delivered within a 5-7 days time frame, as we have to bring them in from either our UK, USA or India warehouse locations.

International orders will have the shipping cost quoted separately. Please contact our customer service for a shipping quote if you are ordering for delivery  outside Nigeria.

Walahi.com has been operating since 2008. Any book ordered has a guaranteed delivery. We can deliver books even if they are not listed online. E-mail, call or SMS  the book titles you need and we will respond with the cost and delivery period.

 

 

Frequently Asked Questions (FAQs)

Walahi.com is Nigeria’s number one online bookstore. It is an online platform to buy books. Here, you can search and buy all types of books and get them delivered you at the comfort of your home or office. Our vision is to be the single source for books for Nigerians and non-Nigerians.

Here, we give answers to frequently asked questions about ordering books in walahi.com, including how to purchase online. If you have a question that is not found in our FAQs, please e-mail us at: e-mail: info@walahi.com or call +234 8023133172; +234 8053610533.

How do I place an order?

Placing an order for books in walahi.com is easy, fast and secure. You can place an order for books anytime, any day.  Here’s how to place an order:

1. First search for the books(s) you want. You can search for any book by using the search dialogue box. You can search by either, the name of the book (title), or  the author‘s name, or the ISBN number (International Standard Book Number- Every book has a unique ISBN number. Check at the back of the book for the ISBN numbers), or some keywords that describe the book.

You can also  browse our categories (by clicking on them) on the left side of our web site, such as “Accounting”, “Engineering” or “Medicine & Health Sciences”, etc. This might take a long time to get any specific book you are looking for. Our category listings may contain hundreds of books.


2. Click on the title you are interested in from the list of products that resulted from your search. You will go to a page with complete information on the book, including the cover image, description, its contents, Author’s information. Other details like price, availability, Books attributes are clearly shown.

To view multiple books from the search results, you should right-click, and “select open in new window”. You can view multiple books in separate windows.

3. To buy the title, select the quantity (number of copies of the book you are interested), then click on the” BUY” or "Add to Cart" button.  Any book you click the buy button will automatically be added to your shopping cart even if it is in a new window.

4. To continue shopping for more items, either browse the categories to the left or search for another item. If you find more items, add them to the cart by clicking the ADD TO CART button as described above. If you do not find more items, you can return to your shopping cart to checkout by clicking the “Shopping Cart” button at the top right side of walahi.com website.

5. Review the contents of your Shopping Cart. You can review each product by changing the quantity of what you want to order or delete those you are not interested.


6. Click "Checkout" if you want to buy the products listed in your cart. You will now be taken to the Register page for new customers. If you are a new customer, please enter your e-mail address and create a password to protect the privacy of your account, input your shipping address, and then click "Continue."

 If you are a returning customer, enter your e-mail address and password and click "Login.” You place your final order for books selected after choosing the payment method.

The payment method could either be via Bank ACCOUNT PAYMENT. Where you will print out an invoice or write down the total amount of order to pay in nearest designated bank (Guaranty Trust Bank Plc  Account #: 0009927248. First Bank of Nigeria Plc Account#:2010882380. Or Zenith Bank Plc Account #:1011640898. Account Name for all accounts: Walahi.com, Limited). This is the most popular payment method. A customer places an order choosing Bank Account Payment method, and thereafter does a bank transfer or cash deposit to our designated bank details above for the full cost of the order.

Walahi.com also accepts debit and credit card payment methods including: MASTERCARD, VISA, VERVE, and PAYPAL. You can easily see and navigate through these choices when placing your order.


7.  You will receive an e-mail confirming your order. You will also receive an e-mail notification with tracking number and name of shipper immediately your order is shipped.

You can also log on to walahi.com website, to view your order(s), print invoices for your orders, track your orders, write review on books, add books to your wish list, which you can transfer to your shopping cart whenever you are ready to place order.

You can place as many orders for books as you want.

 

When and How will you ship  my order?

Most books listed in walahi.com are in stock and will be shipped within 24 hours of order.  Shipping timeframe will be indicated for those that may take more than 24 hours to ship.  Those that are not in stock will be indicated and these titles do not add to shopping carts. You can input you e-mail address for instant notification whenever out of stock titles become available.

All orders are ship via express courier delivery, except otherwise stated by you. A tracking number of shipments are e-mail to customers as soon as their orders are shipped.

Do I need to register to make purchases at walahi.com?

Yes. It does not take time. You only input your names, e-mail, choose a user name and a password and finally fill in a delivery and billing address.  In order to process your order and ship to the proper delivery address, this information is required.

If not registered, you will automatically be prompted for this information when you make your first purchase.

If you have already registered, you can log in and start shopping.

Also, if you have forgotten your log-in password, you can generate a new password that will be delivered to your registered e-mail address. Click forgot password and follow the process.

Is it complicated to make purchases from walahi.com?

Our goal is to make buying books easy, safe, and enjoyable. We provide outstanding customer service and work hard to ensure your books get delivered you. To start the purchase process, click on the “Buy” or "Add to Cart" button shown to the book you want to purchase. You will be led through the simple steps involved in making a purchase.

What are my payment options?

Walahi.com accepts MasterCard, VISA, Verve, PayPal and Bank Deposit/Transfer Payment.

You choose the payment method you want before placing your order. The shopping cart will guide you through the process.

Customers who choose Bank Account payment option will have to deposit the total cost of the order (cash or cheque) in the designated walahi.com bank account in any branch of the following Bank nearest them.

Bank Name

Account Number

Account Name

Guaranty Trust Bank Plc

0009927248

Walahi.com Limited

First Bank of Nigeria Plc

2010882380

Walahi.com  Limited

Zenith Bank Plc

1011640898

Walahi.com Limited

Optional: For easy processing, please indicate your order number (in bracket) after your name in the bank deposit slip.

Walahi.com will instantaneously be notified on any deposit make into these accounts. Your order will process and ship as soon as payment is confirmed.

 

Will I receive an order confirmation?

Yes. After receiving your order, we will send you an e-mail confirmation with your Order Number.

 

How can I check the status of my order?

Simply visit the view order page found in My Account. Any orders you have placed will be listed, and the status of the order regularly updated. You will also be receiving notification emails on the status of your order.

 

Can I return merchandise I buy from walahi.com?

Yes. We guarantee your satisfaction and will accept returns for replacement, exchange, credit, or a refund. If for any reason you are dissatisfied, simply notify us of your shipment and return it within 72 hours of receipt. We will refund your money via a direct credit to your designated named account. For books we may not be able to ship full refund will be given or a voucher  send for the full cost to be to pay for other or related books you might be interested.

 

Can I cancel an order once I've placed it?

Yes - up to a certain point in the order fulfillment process. If we receive your cancellation request before the order has reached the shipping stage, we can cancel all or part of it, whichever you desire. If an order that you tried to cancel is shipped, you can return it.

What currency do you use?

Prices in walahi.com are displayed in Nigerian Government Naira (). At check-out before and after placing your order the total cost is displayed in naira.

Customers who chose Bank Account Payment option will deposit the full cost of their order to walahi.com account in the designated bank.

 

For these and other questions you donot find answers here, please contact walahi.com customer service Team at: Tel: +2348053610533; +234 8023133172; +234 8023133172. E-mail:info@walahi.com

Office Location Address:

Customer Care Team,

Walahi.com, Limited

8, Bankole Crescent(off Talabi Street, of Adeniyi Jones Avenue), Ikeja, Lagos,

Nigeria

Tel:+234 8023133172; +234 8053610533

E-mail:info@walahi.com

http://www.walahi.com